When you’re the president of several car dealerships and service centers across multiple counties like John Koons of Koons Automotive, you don’t have the time, knowledge, or brain space to deal with the constant barrage of IT issues. And hiring a dedicated IT person when you’re a company of under 250 employees with three locations also isn’t an ideal solution; however, partnering with Blue Bay Technology is.
The Benefits of Blue Bay Technology
As a third-generation car dealer who’s been in business for the past 34 years, John knows a thing or two about selling cars. But admittedly, he knows very little about IT besides the fact that it’s been integral to helping keep his business protected while allowing it to grow. “We’ve been working with Will and his team at Blue Bay Technology for about the last 10 years. And a lot has changed in the past decade. For example, we’re getting attacked nearly every other day, but their firewalls ensure that most of these threats are kept out. Or, if there is an issue that penetrates our defenses, their team immediately identifies it and works to resolve it. Ultimately, their responsiveness has been key to keeping our business running over the years,” explains John.
And this responsiveness is something that the team at Koons Automotive has come to rely on.
“My team knows that if they encounter an issue, all they need to do is pick up the phone or send a quick email, and Blue Bay Technology will get back to them promptly. Their system is also automated in a way that makes ordering new equipment completely seamless.“
“So, when you place an order, you immediately get an invoice to approve. Then once that’s done, you’re constantly getting updates on when the product is arriving as well as when they’ll be sending a technician to do the install.”
It’s not just their responsiveness that John appreciates but also their ability to create a one-stop shop with their customers’ best interests in mind. Regarding this, John says, “All of our systems—from our copiers to our telephone systems, computers, and internet—are linked through Blue Bay Technology. So, they’ll go out; shop for the best prices, terms, and products; then present them to us and explain how they think it will improve our business. Then when we implement these solutions, they’ll do the entire rollout process for us. And honestly, there’s just no way we could do all these things on our own.” He adds, “Maybe if we hired a bunch of outside contractors or had an in-house IT person, but even then, one staff member wouldn’t be able to do a multi-location rollout like Blue Bay Technology can. Plus, if we did have an in-house IT person, we’d be paying the same (if not more) than Blue Bay Technology charges, but then what happens when they need to go on vacation? Because Blue Bay Technology is a large IT firm, we know someone will always be available to help with our concerns.”
A final thing that John says really sets Blue Bay Technology apart is how easy they are to work with. Many IT companies don’t know how to take their “geek speak” and make it so the average person can understand. However, Will and his team at Blue Bay Technology have mastered this art. “One of my sons actually worked for Will for a little while, meaning they have a better understanding of the technology side of things than I do. But when it comes to me, Will is able to speak at a very easy-to-understand level because I have no idea what any of this stuff is. I just want to know what it does and how much it’ll cost me, and Will and his team can narrow it down to just those things, which I find extremely helpful. Part of the reason I started working with him all those years ago is because he is highly knowledgeable, easy to deal with, and upfront.”
It Means No Worries
When John first realized that Koons Automotive needed some IT support, he really just wanted help with the tech side of things and increasing his security. But what he ended up cultivating with Blue Bay Technology is a decades-long partnership where they truly care about what his business needs to succeed and one where they consistently deliver on these expectations. When asked if working with Blue Bay Technology helps him sleep better at night, John smiled and replied, “See, I would go the opposite way. I wouldn’t sleep at night if I had to worry about these issues. So, this doesn’t really help me sleep better at night; it means that I don’t have to worry about it at all. I have a lot to think and worry about in my business, but thanks to Blue Bay Technology, this isn’t one of them. They’ve simplified the entire process, and honestly, my business wouldn’t be where it is today without them.”
So, if you’re looking for flexible, reliable, and dedicated IT support throughout the Chantilly, Fredericksburg, and Winchester areas, contact Will and his team at Blue Bay Technology today. By taking the technology piece off their plate, John and his team at Koons Automotive have been able to dedicate all their time and efforts to doing what they do best—providing superior customer service at their two service facilities and selling premium used cars across their three locations based in Woodbridge, Fredericksburg, and Culpepper.
